Hello and welcome to Burke Ewig!
All items are made by me in my atelier.
Please keep in mind that no two handmade items will be exactly alike. There will be slight differences, as much as I try to make them the same.
If you are not pleased with your item, please let me know so that I may do my best to make you happy!
Thanks for visiting my shop!
I accept payments through Etsy Direct Checkout or PayPal, which is expected at the time of purchase. Items will not be shipped until I have received payment.
Please note that a PayPal account is not required to submit payment through PayPal. If you do not have an account, simply select the PayPal option at checkout and the "Pay Now" button after submitting your order and look for the option to pay with a credit or debit card.
I ship orders at least once a week. My items are mostly ready to ship and will ship within 1-3 days. If an item is made to order or a custom item, shipping time could be anywhere from 3-4 weeks.
Please be sure your Paypal and Etsy "ship to" addresses match to ensure shipment to the correct address. If the addresses do not match for some reason, please include the correct address in the note to seller box at the time of purchase.
Most items in the shop are ready to ship. Ready to ship items are shipped within 1-3 business days of payment confirmation unless we inform you ahead of time. Items are shipped on Mondays and Thursdays. Items that are made to order are listed as such and may take 2-3 weeks to prepare for shipment.
Please be sure that the shipping address on your order is correct. We cannot be held responsible for addresses that have not been updated or are otherwise incorrect, so please verify this information before completing your purchase.
Since I ship from European Union (Spain), international shipping takes about 1 -2 days. I ship items with regular post or with express shipping company.
Shipping to EU countries - within 1 week or less. We can ship your order with express shipping company, so you will receive your order in 3 work days.
If you would like to insure your package or need priority/express shipping, please let me know before purchasing and I will update the shipping with the extra cost(s). Please note that as the buyer, you will be responsible for any custom and duty fees that may be incurred.
I want to ensure that all of my customers are happy. If you are not satisfied with your purchase for any reason, please contact me within 3 days of receiving an item and we can discuss a suitable option.
If an item arrives damaged, please take a photo of the damage and immediately send it to me either through Etsy convos or email at burkeewig (at) gmail (dot) com. Further action will be discussed at that time.
I will be happy to exchange an item or refund your money in full, less the cost of shipping, once the item has been returned to me. Note that return shipping will be the responsibility of the buyer and delivery confirmation must be included with the return shipment. If an item is exchanged, the cost of shipping the new item will also be the responsibility of the buyer.
Please understand that I no longer have control over an item once it has left my hands, but I will do my best to accommodate you if an item is lost or damaged by the postal service. I will be happy to offer a replacement or refund your money in full, less the cost of shipping.
I will be happy to take custom orders and special requests. If you need multiple quantities of an item, or are looking for something in particular, please don't hesitate to ask!